# Education Support Services ## expand\_more Emily Bottis Managing Director of Academic Technology - [Emily\_bottis@harvard.edu](mailto:Emily_bottis@harvard.edu) [https://ess.fas.harvard.edu](https://ess.fas.harvard.edu/) Education Support Services (ESS) provides audiovisual and instructional support, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). ESS supports Harvard’s mission by delivering technology offerings that advance the teaching and learning environment. ESS is responsible for the design, installation, and maintenance of audiovisual systems in supported spaces on the Cambridge campus. ESS provides multimedia support to classes and events in FAS buildings. Supported technologies include computer and video projection, sound reinforcement systems, audio and video recording/editing, web simulcasting and videoconferencing. Services include assisting FAS, Continuing Education, and Summer School classes with classroom media equipment, lecture capture, special event support, and assistive listening systems. Please contact ESS at to arrange for services. For emergency support, please call (617) 495-9460 between the hours of 8am and 10pm, Monday through Friday. Please note that after 4pm, response times to queries and emergencies may be slightly longer than during business hours. Services are available without charge for work performed in support of Faculty of Arts & Sciences courses and course-related activities that are restricted to members of one course. For other activities, charges are based on the amount of labor and equipment used to perform the task. For detailed information regarding FAS classrooms, including photographs and classroom features, please visit Education Support Services is comprised of several groups: - The Assistive Technology Center provides alternative materials and assistance to students requiring accessible education. - Event & Media Production supports events including conferences, performances, symposia, and ceremonies. This group includes the Media Production Center’s Hauser and 50 Church Studios. There is generally a fee associated with these services. - The Teaching & Learning Support group provides multimedia resources for graduate and undergraduate course instruction within the FAS, ranging from AV support in FAS learning spaces to lecture capture services for simultaneous enrollment courses. - Integrated Audiovisual Services supports technical infrastructure, including consultation, design, engineering, project management, and installation of new AV technologies as well as repairs to existing AV systems in FAS spaces. ### **Education Support Services (ESS) Teaching & Learning Support is organized into four operational zones. This model replaces the previous building-centric support model:** #### **Oxford West** Science Center Room B02 (wheelchair accessible) 617-495-9460 Monday – Thursday 8:00 AM – 10:00 PM, Friday 8:00 AM – 5:00 PM (during the academic year) Supports classes and events in the Science Center and adjacent buildings #### **Oxford East** Northwest Labs Room B111 617-495-9460 Monday–Thursday 8:00 AM-10:00 PM, Friday 8:00 AM–5:00 PM (during the academic year) Supports classes and events in the Northwest Building and adjacent buildings. #### **Harvard Yard:** - **Sever Hall Office** Sever Hall Room 301 617-495-9460 Monday–Thursday 8:00 AM-10:00 PM, Friday 8:00 AM–5:00 PM (during the academic year) Supports classes and events in Sever Hall and adjacent buildings. - **CGIS Office** CGIS South Building Room S053 617-495-9460 Monday – Thursday 8:00 AM – 10:00 PM, Friday 8:00 AM – 5:00 PM (during the academic year) Supports classes and events in CGIS and adjacent buildings. - **Weld Hall** Weld Hall Basement – no office number 617-495-9460 Supports classes and events in Boylston Hall and adjacent buildings ### **Assistive Technology Center** 1414 Massachusetts Avenue, Room 227 (wheelchair accessible) 617-496-8800 Monday – Friday 9:00 AM – 5:00 PM Email: The Assistive Technology Center (ATC) serves students with disabilities requiring technical solutions to access course materials. The ATC also demonstrates assistive technologies for members of the Harvard community. Students must be registered with the Disability Access Office (DAO) or their graduate school's local disability coordinator before receiving services. (See Students Requiring Accessible Education) For more information, please see the DAO website. ### **50 Church Street Studio** 50 Church Street, Lower Level 617-495-9440 Monday – Friday 9:00 AM – 5:00 PM Email: The ESS Event and Media Production Studios at 50 Church Street are built and equipped to provide audio and video production and post-production services to the Harvard community and beyond. The media production team offers a range of media production support, including short-form video production, podcasting, video and audio production, and physical media capture. The team is happy to assist and guide in solving audio and video media problems. Services are available without charge for work performed in support of Faculty of Arts & Sciences courses and course-related activities that are restricted to members of one course. For non-course activities, charges are based on the amount of labor and equipment used to perform the task. ### **Rita E. and Gustave M. Hauser Digital Teaching & Learning Studio** Widener Library, room G90 (wheelchair accessible) 1 Harvard Yard *available by appointment*: Scheduling: (617) 495-9440 | Day-of Contact: (617) 495-3979 The Rita E. and Gustave M. Hauser Studio in Widener Library is our premier video facility with multiple cameras, a variety of cinema lenses, live switching, and streaming capabilities. We are happy to work with your team and shoot to your specification, including 4K and log footage. Deliverables can be either raw files for your team to edit, or comprehensive post-production services are available from our Media Production team.